Frequently Asked Questions


Is the library open during breaks?

The library is open on limited operating hours during most breaks. Please check the Student Scene or the library website for exact times during the last week of the quarter.

Why are you open during 11:00 some weeks, but closed at 10:00 most of the time?

In response to library surveys, the library has extended operating hours during heavy use times of the quarter.

When are you open late?

We are open until 11:00 PM some weeknights during Weeks 10 and 11. During Week 10, we are open until 11:00 Monday through Thursday. During Week 11, we are open until 11:00 Monday through Wednesday.

Do you have library fines?

There are no library fines, though users will be charged for lost books. All library books are due on Wednesday of Week 11, and students who have overdue books after that point may be subject to a hold on their accounts and/or a charge being placed for the book.

Do you have any novels or leisure reading available in the library?

The library holds a collection of Booklist's 100 Best Books of the Twentieth Century. We also have a Paperback Swap program, which allows patrons to exchange their own paperbacks with each other. The books are left on a rack in the west wing of the library. Book donations are accepted.      

Are there group study rooms available in the library?

There are two classrooms in the library. When they are not being used for classes, they are available for student use.

Can I reserve a group study room for my study group or my student organization?

Students may reserve classrooms if the classroom is not being used for another function. If the room becomes essential for an organizational function, students may be asked to move to another room.

Where are the DVDs and videos?

DVDs and videos are on the same shelves as the books, organized using the Dewey Decimal System. Please ask a librarian for help locating an item.

Do you have a Lost and Found?

The library keeps lost and found items at the Reference Desk, in addition to the official Lost and Found at the Student Activities Office. Unclaimed items are delivered to the Student Activities Office on a weekly basis.

Are cell phones permitted?

Ringers should be muted in the library. When calls are taken, patrons should go to the library foyer or other discreet location to avoid disturbing other patrons. Cell phone use is not permitted in the Quiet Study Area.

Can I use the library's phone?

The university’s office phones are not for student use. Personal calls for students from family or friends will not be accepted.

Are children permitted in the library?

Children are welcome in the library while accompanied by a responsible adult, as long as they do not disturb other patrons. If children become disruptive, their guardians may be asked to move them to another part of the building or to remove them from the building.

Can I bring a drink or a snack into the library?

Only capped, bottled water is permitted in the library.

How do I get a library card?

A student’s Sullivan University ID card can be used as a library card. The ID card enables students to check out materials. The borrower is responsible for materials checked out on his/her ID card. If a student loses his or her ID/library card, please report it immediately to the library. If a student did not receive a student ID card during registration, he or she can obtain one in the administration office.

How many library items can be checked out at one time?

There is a checkout limit of ten items.               

How long may library materials be checked out?

Circulating library books, videos, and DVDs may be checked out for two weeks. Materials may be renewed up to three times unless they have already been reserved by another user.               

How can I renew my items?

Patrons can request renewals for their items by speaking to a staff member at the reference desk.               

Can I renew my materials by phone?

Items can be renewed by phone until Week 9, when you will need to bring the book to the library for a renewal.               

Can periodicals be checked out?

Periodicals cannot be checked out. Photocopiers are available.               

What are reference books, and can they be checked out?

Reference books are dictionaries, almanacs, encyclopedias, and similar resources used for finding current factual information. They are stored in a specified area of the library and marked with a letter “R” on the spine. They cannot be checked out.               

Can library materials be reserved?

Library materials can be reserved by speaking to a librarian or by using the Place Hold feature in the catalog. To use the Hold Request feature, locate the item that you would like to request in the catalog. Click the Hold Request button in the menu. Users must request a PIN number from library staff members either in-person (with ID proof of identity) or via email prior to reserving an item.               

If I keep items past their due date, will I receive an overdue notice?

Patrons receive overdue notices at their official Sullivan University email address.               

What happens if I don't bring my books back by the end of the quarter?

All library resources are due by Wednesday of Week 11. If items are not returned, a hold is put on the patron’s account. A hold prevents a student from registering for or attending class, drops students from existing classes, and prevents a student from obtaining a transcript.               

How do I get my hold removed so that I can register and attend classes?

To remove a hold, patrons must bring their overdue items to the library and request a removal of their holds at the reference desk. Please allow about five to ten minutes for the process to be completed.               

What if I want to keep my book throughout the break without being put on hold?

In order to keep an item throughout the break, students must bring their items and a copy of their schedules for the following quarter to the library reference desk and request a renewal before Wednesday of Week 11. Renewed items will be due on Monday of Week 1 of the following quarter.

I cannot find anything on my subject using the databases. I cannot find anything in a book, magazine, or newspaper either. What can I do?

First, you may want to look at the research tutorials at http://libguides.sullivan.edu. You may also want to look at your topic or subject. Is it extremely narrow in focus? (For example, you may find little or nothing on a very narrow topic such as nutritional habits of 18-year old female college students during the winter months.). You may need to broaden your topic somewhat. (example: diet or nutrition of college students). However, if your topic is too broad, you may need to narrow it down somewhat or you can become overwhelmed with information. (Some databases provide subjects along with broader and narrower related subjects).You would want to look at the database you are using. Is it an appropriate database for your topic? (i.e. a business database may be inappropriate for health-related topics).

If you’ve followed the above suggestions and are still having problems, you may want to consider synonyms (or other words) that could be used for your topic (i.e. attorney for lawyer, physician for doctor, etc.). You can also ask your instructor or librarian for assistance. They may be able to head you in the right direction. Finally, if you still cannot find information for your paper, you may need to consider altering or changing your topic.